We are so sorry to hear that you are having a technical issue. Could you please answer a couple of questions, this will help us to understand it better:
Can you please describe step by step (in as much detail as possible) the problem you're having?
What happened before the issue started?
Kindly confirm the device you are using, its OS (operating system) and the OS version.
Feel free to send this information to us over email at info@whoisthis.io.