Trial. If you cancel during your 1-week trial, you won't be charged the recurring monthly price. If you cancelled in time but were still charged, contact us — once we verify your request was on time, we'll refund you.
Web purchases. Refund requests for charges made on our website are reviewed by our support team case-by-case (see How do I request a refund?). We respond within 1–3 business days; if approved, the refund reaches your card in 5–10 business days and your subscription is cancelled.
Not eligible: promotional or gift credits; accounts that have already received multiple refunds.
Cancellation and refunds are separate actions — cancelling stops future charges; a refund returns a past one. For full terms, see our Terms & Conditions.