Whoisthis Mobile App

Technical

• The app asks me to update / won't open
• The app is crashing or not working

Account & Notifications

• I'm not receiving notifications
• Push notifications — turn them on or off
• How do I delete my account in the app?
• How do I sign in on the app?

Using the App

• Watchlist & alerts
• What is Profile Discovery, and why don't I see it?
• I paid on the website — how do I get it in the app?
• My subscription is active but I can't search

Payments

• I was charged more than once (app)
• Refunds for Google Play purchases (Android)
• Refunds for App Store purchases (iPhone/iPad)

Subscriptions

• I switched phones — how does my subscription continue?
• Restore Purchases
• How to cancel — Android (Google Play)
• How to cancel — iPhone / iPad (App Store)
• How do I subscribe in the app?
• Does my subscription auto-renew? (app)

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