Each search you run uses credits, and your subscription includes a credit allowance (the amount is shown at checkout and in your welcome email).
- One search = one credit at the moment a new report is generated.
- Reopening a report you've already run is free within its retention window (up to 90 days) — it does not use another credit.
- Credits carry over between billing cycles while your subscription is active.
- Credits expire when your subscription is cancelled or lapses.
If your balance looks wrong after a payment, give it a moment to sync and refresh. Still off? Email info@whoisthis.io with your account email.